Terms and conditions
The following are terms and conditions applicable to you while availing services from DeliverDose
(hereafter referred to as the “Company”). By accessing, browsing or using this Web site, and the
Company’s services, you acknowledge that you have read, understood, and agree to be bound by these
terms and to comply with all applicable laws and regulations.
The services of the Company serve as a tool and source of information for its users. The information
provided through our services is not intended to replace a one-on-one relationship with a qualified health
care professional and is no medical advice. It is intended to share knowledge and information. Users and
customers are required to make their own well-informed decisions as per their research, along with a
qualified health care professional.
The delivery times depend on the medicine requested. The Company makes an estimate of delivery time
that is non-binding since the importing duration is not in the influence of the Company. Having said that,
the Company does everything needed to support the importing. Should the sourcing time extend the
estimate the patient will be informed accordingly, the Company does not guarantee a delivery time
because the sourcing time is outside its responsibility. However, the Company does everything needed to
ensure speedy sourcing and delivery.
The Company’s responsibility is to check the user’s payment, confirm if any documents are required, ship
the order, and share the tracking details. The Company aims at making the order reach the user without
any hassle, however, it has no control over international shipments or how delivery is organised at the
user’s address or if Customs will delay or seize the package as part of their process
Our motto is timely delivery, but there can be delays. Sometimes postal networks, errors with shippers,
Customs inspections and other things may increase the delivery time of the user’s package/order. All
delivery times mentioned on the website are “typical” and only as a guide or reference.
Courier services often hold tracking data for only 3 months. We can find out courier delivery information
only within that period of time to try and help you. If you believe there is any kind of problem then you
must inform us in good time. If you inform us after 3 months then we regrettably will not be able to help
you and can only consider the package delivered.
All sales/purchases once done on website are final. Please place orders carefully and responsibly. When
you enter all the required details on our website and pay for your placed order then it’s a sale.
We do not refund money if in case you change your mind, or delivery is delayed, or your circumstances
change and the product no longer meets your needs, or you failed, for any reason, to take delivery at your
end, or, you selected the wrong product or, you have provided wrong or incomplete data while placing
your order. We issue credits in case there is an issue at our end. Any resolution may involve re-sending the
package, store credit for up to the value of your order. We will always aim to be fair.
If in case the postal network returns your package due to some reason then we will, as a courtesy, give
store credit for the product component of your order. We will need documentation or tracking data from
the postal network showing that the package did not reach you, has been unopened and the product is
returned to usin a good condition. . Delivery/Shipping charges are never given as a credit on returns.
Lost or Damaged package in Transit
If the postal or courier service loses or damages your package then settlement for claims of compensation
for your goods is between you and the delivery service company and does not involve DeliverDose.
Products that can be demonstrated to be faulty at the time of dispatch will be replaced.
We take your privacy very seriously.
We will not pass on your information to third parties unless it relates to fulfilling and delivering your
package and only then if we have a reasonable expectation that they will keep that information in
appropriate confidence. If, in error, and in the unlikely event you ever receive information that should be
kept private you promise to immediately inform us and destroy that information without passing it to
other parties or using it in any way.
Any user of any of the Company’s services should act in accordance with the required applicable law. The
use of the Company’s website and support service is free. In case a user places an order through the
Company’s platform, there will be a price attached depending upon the order size.
The user is not permitted to disclose information obtained from the Company on a non-occasional basis,
to duplicate or sell it in any form whatsoever, including whether or not after editing integration into
networks or disclosure in another way. The contents of the Company’s website may only be copied for
non-commercial individual reference with all copyright or other proprietary notices retained. Names of
customer support team members may not be published. The user should in any case refrain from the
● use in a manner that is harmful to other users of our internet services and websites;
● transmit unsolicited commercial email (‘spam’) to persons whose information you would have
obtained through the Company’s services;
● use in a manner that is harmful to theCompany or to other users of our internet services and websites,
or to third parties;
● threatening, insulting, discriminating or hindering others;
● spreading of computer viruses or documents that contain other harmful components.
services is carried out with the utmost care. Though the Company processes data that is supplied by its
users and others, however, we can’t guarantee the accuracy and completeness of the data stored and
processed through our services.
The user or any other person authorized by the Company who adds data to the website is responsible for
the accuracy and reliability of data. The user is obligated to only supply accurate data on or through the
Company website or services. Due to the objectives of our services as a tool and source of information for
the users, it is not allowed to provide fictional or incorrect data through the services.
Data sent by the user to publicly accessible parts of the website or which will be placed there, for instance
on a blog or forum, are deemed not to be confidential. By posting or sending these data to be published you
grant the Company the right to use, publish, modify, translate or remove these data. Concerning all data,
you supplied, you are convinced that you are authorized and if necessary obtained the permission of others
involved, and you safeguard the Company or its users against all claims of third parties in this context.
Data provided by the users to the Company regarding orders and queries are treated strictly confidential
and only used to process an order or for the required ask and not otehrwise.
Disclaimer Concerning Data
Neither the Company nor its affiliates, nor any party involved in creating, producing or delivering this
website shall be liable for any loss, damage or cost whatsoever, whether in contract, tort (including
negligence) or otherwise arising from reliance on information contained in these services, access to, use of,
or inability to use these services, or any errors or omissions in its content. This limitation includes any loss,
damage or cost caused by any viruses that infect your computer equipment, software or data.
Use of the services and the user generated data made available through the website is at user’s own risk.
The Company may at any time add, modify or remove data at its discretion. The Company will use all
reasonable efforts to include accurate and up-to-date information in their services. The users understand
that the Company also relies on the expertise of others to be able to present accurate and up-to-date
information and gives no warranties, undertakings or representations of any kind as to its accuracy,
currency, quality, completeness or fitness for purpose. everyone.org disclaims all warranties, express or
implied to the fullest extent permitted by law.
Third Party Websites and Links
The services may contain links or references to other websites maintained by third parties over whom the
Company has no control. Such links are provided merely as a convenience. Similarly, the services may be
accessed from third party links over which theCompany has no control. The Company makes no
warranties, undertakings or representations of any kind as to the accuracy, currency, quality, completeness
or fitness for purpose of any information contained in such websites and shall have no liability for any loss,
damage or cost of any kind arising from such information. Inclusion of any third-party link does not imply
an endorsement or recommendation by the Company.
All rights, including intellectual property rights, to the content of the Company’s services are held by the
Company and its affiliates, insofar as these rights are not held by third parties whose material has been
made available through the internet services and online health market website. We reserve the copyright to
the content of internet services and the website.
Users acknowledge the rights of the Company and its suppliers to the content of the internet services and
the website, as well as data derived from it, whether this content or data is (helped by) the product of
editing by someone else than the Company or its suppliers, including the user.
Except as expressly permitted above, you may not copy, display, download, distribute, modify, reproduce,
republish or retransmit any information, text or documents contained in this website or any part of it in
any electronic medium or in hard copy, or create any derivative work based on it, without the Company’s
express written consent. In addition, the Company name and logo are registered trademarks, and may not
be used without written permission.
Purchasing Products and Contract
When purchasing products through the Company, the Company’s general terms and conditions apply. All
offers made by the Company are without obligation and non-binding, unless they have been expressly
described in writing as binding. After users request an offer by the Customer Support team they will be
provided with an offer for the specific order. Once the customer accepts the offer via email or via phone
towards the Customer Support a legally binding contract has been conducted between the Company and
the user. The Company confirms the purchase with an order confirmation. From this moment onwards the
user is not able to withdraw from the contract and is obligated to make the payment and provide the
Company with the relevant documents, if applicable. Upon receipt of the payment the order will be
processed, and an invoice will be sent to the user. The Company does not accept any obligation or liability
in respect of legal and regulatory compliance once the risk in the products has transferred to the Customer
(after export and arrival of the product at the border, before customs). If the Customer fails to perform its
duties arising from this provision, the Company will not reimburse for any resulting injury, loss or damage,
nor resending another product. Unless otherwise agreed in writing with the Customer, everyone.org
accepts no liability for the scrapping, loss, seizure, destruction or damage of the products as a result of
import controls, lack of approvals, inspections, customs duties or other circumstances connected with the
import of the products to a country outside of the European Union. When the user receive the package,
they must check that the products match the order. Do not take products that do not match exactly what
you have ordered.
Unless otherwise agreed in writing, the price of a product to be supplied by the Company shall be the most
recent price of such product as published. The prices published on the website are excluding logistical costs
such as shipping. In the case of shipments outside the European Union, unless otherwise stated, prices are
exclusive of custom duties and fees and any other public taxes.
Modification and Referral
The Company reserves the right to modify this terms and conditions and any other or all the data on the
website without notice. Reference to products, services, processes, other data, trade names, trademarks,
manufacturers, suppliers, or other designation, implies no explicit or implicit approval, support or
recommendation thereof by the Company.
Termination of use
Notwithstanding the specified in these terms and conditions, the Company reserves the right, without
notice and at its discretion, to block or prevent user’s future access to and use of the website or services.